Shipping policy

Shipping & Delivery

We ship orders daily from our warehouse; but please allow up to 5 business days from the date the order was placed to be shipped, in case an order has a product that needs to be printed on demand. Please allow extra time during the busy winter holidays. Once your order ships via the method of shipping you pay for at the time of placing your order, please allow for that delivery time. Please note that there have been delays and tracking issues nationwide with USPS and unfortunately we have no control once the package leaves our facility so we cannot guarantee delivery times. We do not ship on weekends or holidays, and those days do not count against the 5 business day time frame. We base our shipping charges on the weight of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once. If we need to send you more than one shipment, we'll only charge you once for the charges that apply to the total value of your order. For all methods of delivery, we recommend that someone be available to accept the package. We have no control over loss, theft or damage, and cannot be responsible or issue refunds or replacements for the delivery process.
Orders placed after 10:00 a.m. CST (Monday-Friday, excluding federal holidays and holidays within the United States) will not be processed until the following business day.

  *Please note USPS and most delivery services have been experiencing longer than normal delivery times.

Check Your Order Status

We automatically send a confirmation email and tracking email; if you do not see these emails please check your spam folder for emails from glassandrootsplant@gmail.com. If you would like to review or change something about the order you placed before it enters processing, please email glassandrootsplant@gmail.com with your ORDER NUMBER. Please note that we are unable to cancel, change or add items to an order once it has reached the fulfillment stage. Business hours are M-F 9am to 5pm CST, please allow at least 24 hours for replies.

Lost/Not Received Packages

We do not offer refunds or replacements on lost packages. There have been delays and tracking issues nationwide with carriers and unfortunately we have no control once the package leaves our facility. We also have no control over theft or delivery to the wrong address. If you do not receive a package, you will need to contact your local carrier office for more information.